Contact Us

Use the form on the right to contact us. 

Or give us a ring in the office on 01286 673 947. 

Please leave a message if there is no answer and we will get back to you. We are not always guaranteed at the office out of opening hours. 

 

 

OPEN 12-4 PM

THURSDAY / FRIDAY / SATURDAY

1-2 Turf Square
Caernarfon, Wales, LL55 1AN

01286673947

Shipping & Returns

Shipping Methods

 

Free Collection in store. 

All our pieces are available for collection from our store (Roberts & Astley, 1-2 Turf Square, Caernarfon. LL551AN). If your local to North Wales, this is a great option. All you have to do is proceed to the online checkout with your desired item, and chose "free collection in store" option on the delivery page, proceed to payment and collect it at a time convenient to you. 

 

Standard UK Delivery. 

Delivery Starts from £4.95 and is calculated by weight and size. For items that are too large to be sent through the standard postal system (large tables, sofas etc) there will be a courier charge added to the cart of £75 instead of a postal charge.

If you have any problems or questions, email us on info@robertsandastley.com

If you are arranging your own courier for collection of goods, great! But we can’t be held responsible for items that are lost or damaged during transit, it’s a good idea to be aware of the hauliers insurance policy and terms & conditions. If requested we can for a small charge wrap all items, and what this will entail should be discussed with us at least 2 working days  prior to collection. Do note that some carriers will not cover damage to items that they have not packed themselves even if they do not offer a packing service.

International / Overseas Delivery 

We are able to post Internationally / Overseas, please contact us for a postage quote. 

Returns & Exchanges

 

We want you to be delighted with any product you buy from us, we try to picture and describe our products as accurately as possible but if you are not completely satisfied, please use the contact form below to let us know within 14 days of receipt of goods. We can then arrange to refund its purchase price (nb the refund will not include the original cost of carriage & packing) once the goods have been successfully returned to us. This is in addition to your statutory rights. We will try and arrange collection of goods where we can, this will incur a collection fee, the amount will be dependent on location. If there is a significant flaw/ structural defect with the item that you weren’t made aware of, then we will arrange collection at our own cost.

Name *
Name